Digital Workforce Management Solutions
Greenstar's AI-powered Digital Workforce Management solution can monitor and verify workforce operations, providing total visibility to all managers and stakeholders. The solution allows businesses to automate plans, monitor worker progress, and make necessary changes, continuously updating the mobile workforce and consumers to ensure compliance and satisfaction. Greenstar's technology can transform massive amounts of data into actionable processes, driving daily decisions and raising awareness in critical areas of the power utility's operations.
Greenstar's AI-powered workflows enable businesses to scale workforce training and management, benefit from predictive analytics, and respond to rapidly changing conditions. The solution offers automated workforce operations workflows, better engagement, more reliability, higher satisfaction, lower cost, increased employee engagement, reliability, and satisfaction, and future-proofing through configurability.
Digiworx, Greenstar's Digital Workforce Management platform, captures and analyzes useful data, enhances customer engagement, empowers field teams, improves productivity, reduces costs, minimizes errors, and offers various features such as various field types, photos, videos, and audio support, maps and timestamps, support resources, advanced data analytics, live support and chat, report SLA and escalation, workflow integration, notifications, and security measures.
Greenstar's Digiworx platform offers various field types, supporting over 30 different fields to build a highly customized digital form that caters to a wide range of business needs. With Digiworx, users can capture various information, including photos, videos, audio files, and more, using native device features. The platform uses timestamps and geotagging to identify the location and time of a submission, improving the quality control, and monitoring compliance levels.
Digiworx provides organizations with access to support resources, such as diagrams, documents, and training videos, which can be easily updated or changed. The platform enhances business intelligence by tracking productivity, user behavior, and compliance, presented through intuitive real-time dashboards.
Digiworx contains a built-in ticketing system, enabling users to voice their concerns and chat with support staff in real-time to resolve any issues promptly. The platform allows organizations to track the level of service provided by defining rules and metrics and report any challenges or concerns that require escalation. Digiworx integrates business processes as the data collected can be used to digitize end-to-end business processes.
Digiworx ensures that organizations are immediately alerted to any concerns or challenges that may occur through the use of push notifications. The platform incorporates security measures that ensure data protection by requesting user authentication and restricting access for certain groups.
Greenstar's Digiworx platform provides a comprehensive Digital Workforce Management Solution, addressing the challenges faced by organizations managing a mobile workforce. The platform offers advanced technological solutions such as AI-powered workflows, real-time communication, and automated driver feedback to improve productivity, customer and employee satisfaction, and sustainability. With Digiworx, organizations can capture and analyze useful data, enhance customer engagement, empower field teams, improve productivity, reduce costs, and minimize errors.