Augmented and Autonomous Bots

The Augmented and Autonomous Bots in Digital Utility Platform

Digital transformation is at the forefront of the utility industry. Renewables, distributed generation and smart grids demand new capabilities and are triggering new business models and regulatory frameworks. Data collection and exchange are growing exponentially, creating digital threats but also valuable opportunities. Customer engagement is shifting to online channels Internet of Things (loT) promises new product and management options both for utilities and customer. Entrants from the digital economy are disrupting the industrial landscape, while governments and regulatory bodies seek to encourage smarter measuring systems and greener standards for generation, distribution and consumption.

The utilities of the future will adapt to digital systems. Today’s utilities will implement digital transformation to their organization and business ecosystem, improving efficiency and expanding customer base. As the transformation builds momentum, it will open deeper digital opportunities across a wide field along the power industry value chain, from generation to customer relationship management.

To realize these digital opportunities, utilities will transform operations adapting digital transformation strategies that can be successfully embedded and scaled in the organization, designed around the company’s existing value drivers and strengths, including product portfolio, technical competence and customer proximity. Projects and partnerships will be designed with the linked objectives of digitizing core processes, upgrading IT platforms and conquering new business terrain.

Many utilities have launched mobile applications for bill notification and payment, as well as for outage management. Before long, mobile applications will extend to smart homes and connected buildings. Digital management of distributed energy resources, from individual sites to entire systems, has already begun. Many projects within the utility have a digital focus and are using techniques of the digital economy and business transformation.

The threats to utilities from digital pioneers such as Amazon, Google, Tesla Motors are more tangible at the customer interface, where information is more important than material assets. All the same, digital capabilities allow utilities to enter new business arenas.

Greenstar Technologies SurgeCloud digital utilities IoT platform can help transform the way utilities operates by creating a digital enterprise that can redefine their offerings and how it is delivered. As new technologies are adopted, utilities will shift from centralized suppliers and passive customer consumption to a decentralized, distributed smart energy systems.

Greenstar Technologies SurgeCloud digital utility IoT platform offers new product and management options to ease this transition. The platform can help to improve operations through analytics, accurate reporting, as well as develop new products and services and combat digital security threats. The Greenstar Technologies SurgeCloud digital utilities IoT platform enables collaboration between utilities and third-party service provider’s ecosystem for enabling insights of the businesses.